Shipping policy

Shipping Policy — United States

Warehouse/returns: 1123 East Lowell Street # East, Ontario, CA 91761, USA
Support: support@evpovo.com

Processing time
Orders ship in 1–2 business days (Mon–Fri, excluding holidays). Orders placed after 12:00 PM PT process next business day.

Carriers & transit time
We ship via UPS/FedEx/USPS. Typical transit times to the contiguous U.S.: 3–5 business days. Alaska/Hawaii and U.S. territories may take longer and incur additional charges.

Shipping rates
Real‑time rates are calculated at checkout based on weight and destination. Promotional free shipping (if applicable) will be shown at checkout.

Address accuracy
Please ensure shipping details are correct. Undeliverable or redirected packages due to incorrect addresses may incur additional fees.

Order tracking
A tracking email is sent when your order ships. If you do not receive it, check spam or contact support@evpovo.com.

Lost or stolen packages
Marked‑as‑delivered packages are the carrier’s responsibility. We’ll assist with claims, but replacement/refund depends on claim outcome.

International shipping
Not offered at this time through this store. For Canada/EU, please contact support@evpovo.com for options.