Warranty

EVPOVO provides warranty support for eligible EV chargers purchased from our official store or authorized sales channels.

Warranty Coverage

EVPOVO chargers are covered against defects in materials and workmanship under normal use during the warranty period.

If a qualified issue is confirmed, EVPOVO may provide troubleshooting support, replacement parts, repair assistance, or product replacement depending on the situation.

Warranty Period

EVPOVO Level 2 EV chargers come with a limited warranty. Please refer to the product page, user manual, or order information for the specific warranty period of your model.

What Is Not Covered

The warranty does not cover damage caused by:

• Improper installation
• Misuse or abuse
• Unauthorized modification or repair
• Use with damaged, loose, or unsafe outlets
• Use of extension cords
• Accidents, impact, water intrusion caused by incorrect installation, or external damage
• Normal wear and tear
• Failure to follow the user manual or local electrical code requirements

How to Request Warranty Support

Please contact us with:

• Your order number
• Product model
• A photo of the product label
• A description of the issue
• Photos or videos showing the problem
• Installation details, if applicable

Contact: support@evpovo.com

Important Note

For safety-related issues, please stop using the charger immediately and contact EVPOVO support for assistance.